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Shipping Policy

Effective Date: 2-16-2026

 

1. Introduction

At Backyard Chillaxin, I aim to provide a seamless and transparent shipping experience for my customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from my website, Backyardchillaxin.com.

 

2. Shipping Destinations

  • Country I Ship To:

    • United States

 

3. Shipping Costs

  • Domestic Shipping (United States):

    • Standard Shipping: Free shipping on all orders

  • No Hidden Fees:

    • All shipping costs are calculated and displayed at checkout. There are no hidden fees.

 

4. Order Processing Time

  • Processing Time:

    • Orders are processed within 1-2 business days (Friday-Wednesday, excluding holidays).

  • Order Cut-Off Time:

    • Orders placed before 7:30 PM EST will begin processing the same day.

  • Holiday Orders:

    • Orders placed on public holidays will be processed on the next business day.

 

5. Estimated Delivery Time

  • Domestic Shipping:

    • Standard Shipping: 3-5 business days

  • Notes:

 

6. Shipping Methods and Carriers

  • Reliable Carriers:

    • I partner with reputable carriers to ensure your package arrives safely.

      • Domestic Carriers: FedEx Freight or Other

  • Shipment Tracking:

    • All orders include tracking information, which will be provided via email once your order has shipped.

  • Insurance:

    • Shipments are insured against loss or damage. If you encounter any issues, please contact me promptly.

 

7. Order Tracking

  • Tracking Information:

    • After your order has been shipped, you will receive an email containing:

      • Tracking Number

      • Carrier Name

      • Link to Track Your Package

  • How to Track Your Order:

    • Visit the Carrier's website.

    • Enter your tracking number to view the status and estimated delivery date.

  • Assistance:

    • If you have questions or need assistance with tracking, please contact me.

 

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery:

  • Lost Packages:

    • If your tracking information indicates that your package was delivered but you have not received it:

      • Verify the shipping address provided.

      • Check with neighbors or building management.

      • Contact me for further assistance.

8.2 Damaged Packages

  • Reporting Damage:

    • If your package arrives damaged:

  • Resolution:

    • I will work with you to arrange a replacement or refund as appropriate.

 

9. Missing Items

  • Reporting Missing Items:

    • If any items are missing from your order:

      • Contact me within 3 Days of receiving your package.

      • Provide your order number and details of the missing item(s).

  • Resolution:

    • I will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

 

10. Return and Refund Policy

 

  • Conditions for Returns:

    • Items must be unused, undamaged, and in their original packaging.

    • Certain items (e.g., personalized or perishable goods) may not be eligible for return.

  • Return Shipping Costs:

    • Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.

    • Company Responsibility: If the return is due to my error, I will cover the return shipping costs.

  • Refunds:

 

 

11. Incorrect Address

  • Address Accuracy:

    • Please ensure that all shipping information is correct. I am not responsible for orders shipped to incorrect addresses provided by the customer.

  • Returned Packages:

    • If a package is returned to me due to an incorrect address:

      • I will contact you to arrange reshipment.

      • Additional shipping charges will apply.


12. Contact Information

If you have any questions or concerns regarding your shipment, please contact me:

  • Customer Service Email: Backyardchillaxin@gmail.com

  • Customer Service Phone: 1-330-224-4808

  • Company Address:

    • Backyard Chillaxin

    • 6545 Market Ave North,  STE 100, North Canton, OH, 44721

    • United States

I am available Friday- Wednesday 3 PM to 8 PM EST.

 

13. Changes to This Shipping Policy

I reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. I encourage you to review this policy periodically.

 

Thank you for shopping with Backyard Chillaxin!

I greatly appreciate your business and I am committed to providing you with exceptional service.