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Return and Refund Policy

Effective Date: 2-16-2026

 

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Backyard Chillaxin website located at Backyard Chillaxin.com

 

2. Contact Information

For questions about returns and refunds, please contact me:

  • Email: Backyardchillaxin@gmail.com

  • Phone: 1-330-224-4808

  • Address: 6545 Market Ave North, STE 100, North Canton, OH, 44721

    Hours: Friday-Wednesday, 3:00pm to 8:00pm, EST

 

 3. Return Eligibility

Customers in the United States have the right to cancel their purchase and return the product within 30 days of receipt, subject to the conditions outlined below.

3.1 Conditions for Return

  • Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.

  • Original Packaging: The item must be in the original packaging, with all labels and tags attached.

  • Proof of Purchase: A receipt or proof of purchase is required.

  • Please refer to FAQ on Brands Shipping, Return, and Cancellation Policies for Return Eligibility on a Specific Brand

 

 4. Return Process

4.1 Initiating a Return

To initiate a return:

  1. Contact Me:


    2.  Return Authorization:

  • After reviewing your request, I will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

4.2 Preparing Your Return

  1. Package the Item Safely:

    • Securely pack the item in its original packaging.

    • Ensure all accessories, manuals, and free gifts are included.

       2.  Include Documentation:

  • Include the return authorization form and any necessary supporting documents or images.

       3.  Attach Shipping Label:

  • Download and print the return shipping label provided in my email.

  • Affix the label to the outside of the package.

4.3 Shipping the Return

  • Shipping Method: Use a trackable courier service to ensure your package arrives safely

  • Ship the package within 7 days of receiving the return authorization.

 

 5. Return Shipping Costs

 

 6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • Eligibility:

    • Items must be unused, undamaged, and in original packaging.

    • Return request must be made within 30 days of receipt.

  • Refund:

6.2 Defective or Damaged Goods

6.3 Incorrect Product Received

  • Notification:

    • Inform me immediately upon receipt.

  • Resolution:

    • I will arrange for the incorrect item to be returned (at my expense) and ensure you receive the correct product.

6.4 Product Never Arrived

  • Notification:

    • Contact me if your product does not arrive within the estimated delivery time.

  • Resolution:

    • I will initiate an investigation with the carrier.

    • If the product is confirmed lost, I will offer a full refund or send a replacement product.

6.5 Order Cancellation

  • Before Shipment:

    • You can cancel your order for a full refund if it has not left the warehouse, and if it is a stock item.

  • After Shipment:

 

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or Personalized Products:

    • Items made to your specifications or clearly personalized.

  • Perishable Goods:

    • Such as food, flowers, newspapers, or magazines.

  • Intimate or Sanitary Goods:

    • Including underwear, swimwear, and personal care items, unless unopened and unused.

  • Gift Cards and Downloadable Software Products.

 

8. Refunds

8.1 Refund Conditions

8.2 Refund Processing

  • Method:

    • Refunds will be processed to the original payment method used at the time of purchase.

  • Time Frame:

    • It may take up to 14 Business days for the refund to appear in your account, depending on your bank or credit card issuer.

 

9. Exchanges

 

10. Timelines

  • Return Window:

    • Returns must be reported and shipped within 30 days of receiving the product.

  • Return Processing:

  • Refund Period:

    • It may take up to 14 Business days for the refund to appear in your account after approval.

 

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

 

12. Questions and Support

For more information, please:

 Note: By making a purchase on my Website, you agree to this Return and Refund Policy.

 Backyard Chillaxin LLC
Backyardchillaxin@gmail.com
1-330-224-4808

6545 Market Ave North, STE# 100, North Canton, OH, 44721